- All prices include GST.
- Orders will be dispatched as soon as possible upon payment being received – typically the same/next day.
- While all care is taken, any errors or omissions in product details are unintentional.
WHAT ARE THE ONLINE SHOP SUPPORT HOURS?
Our team is available to speak with you Monday through Friday 9am to 5pm. We also have an after hours support team, so feel free to call us any time or email us and we’ll reply straight away.
CAN YOU LET ME KNOW WHEN A PARTICULAR ITEM I’M AFTER IS BACK IN STOCK?
Yes! let us know which item you are after, and we’ll get in touch as soon as it is back in stock.
CAN I CHANGE MY ORDER?
In the event that you need to change or cancel an order, please call us immediately on 03 9525 3073 or email [email protected] with your request. If your order has not been packed for shipment, we will do everything possible to make the changes you request. Our goal is to fully process your order within a few hours of receiving it, so changes may not be possible.
WHEN WILL I RECEIVE MY ORDER?
We pride ourselves on same day shipping for orders placed before 1:30pm. You’ll have the option of choosing either Express Post (usually next day delivery)
or Standard Post. Check the AusPost website calculator for shipping times specific to your post code.
CAN I RETURN MY ORDER?
Please refer to our Returns Policy for details.
WHAT IF MY ORDER IS DAMAGED WHEN IT ARRIVES?
Please call or email us immediately on (03) 9525 3073 or [email protected]
DO YOU HAVE DISCOUNTS FOR EDUCATIONAL INSTITUTIONS AND ACCEPT PURCHASE ORDERS?
Yes we do. Contact us to receive our Schools and Community catalogue, or for a tailored quote for your organisation.
DO YOU OFFER DISCOUNTS TO STUDENTS OF YOUR COMMUNITY CLASSES?
Yes we do. Please click HERE for details.
CAN I BUY SECOND HAND ITEMS?
Yes, but only DRUMS. Click HERE for our pre-loved second grade drums.
DO YOU HAVE LAY BUY?
We offer a three month lay-by with a minimum 10% deposit.
We can do credit card over the phone or direct deposit. You can also come into the store any time.
DO YOU SELL GIFT VOUCHERS?
Yes, they can be bought Online and in store.
WHAT IS YOUR WARRANTY ON ITEMS?
Visit our warranty page.
All of our African hand drums are covered under our 5 Month Graduated Warranty – this includes all djembes, dunun and kpalago.
What Isn’t Covered?
What is not covered under warranty? Breakage caused by irresponsible use or accidental damage caused by the customer (like an axe through the hide or dropping from height).We reserve the right of discretion when assessing the condition of returned drums.
The African Drumming Guarantee.
Drumming is our passion. We value the drums we craft and the customers who buy them – it’s what our business is centred around.
Beyond our warranty, we’re only happy when you’re happy. If there is anything amiss with your drum then we are only a call or an email away.
We can always make it right!
DO YOU HAVE A WARRANTY ON SECOND HAND ITEMS?
The drums in this Series are a little rough around the edges but still have beautiful music to give. You’ll find a range of djembes here: some are pre-loved, others are new but have imperfections. We always describe why the drum has been listed in this category; their flaws are usually cosmetic or just the result of being used. As with all of our drums, they undergo careful inspection to ensure that there is no damage that would affect the drums structural integrity. These djembes are covered under our standard warranty so you can purchase with confidence, knowing that we still love the preloved and stand by them!
STORE & SHOWROOM
I SAW AN ITEM ONLINE. CAN I VISIT THE STORE TO TRY IT OUT?
Yes you can! We are located on 252 St.Kilda Road, St.kilda, with free short-term parking right outside the shop.
You cam also jump on a no. 3 or 67 tram, which stop right across the street (stop 33).