The African Drumming Warranty
All of our African hand drums are covered under our 5 Month Graduated Warranty – this includes all djembes, dunun and kpalago.
Every skin has its day and will eventually break or pop. The life-span of each skin is unique; some last for 8 months, others 4 years. If a skin is going to go prematurely (usually owing to a skin imperfection that is not readily detectable) it will happen in the first 5 months. With this in mind, we provide a warranty on all of our drums, excluding pre-loved, to protect you as a customer.
If skin breakage occurs within:
0-1 MONTHS: 100% Repair Coverage + African Drumming pays return post
1-2 MONTHS: 75% Repair Coverage + Customer pays all post
2-5 MONTHS: 50% Repair Coverage + Customer pays all post
Keep your drum away from harsh, humid conditions, direct sunlight and places without ventilation, such as the boot of a car. Don’t tune too much too soon.
All of our drum shells are covered under warranty for life on all Series. Under normal-use conditions your djembe should last you forever! This includes drums which have been repaired – you can trust their structural integrity. If you notice any change in the timber of the shell, please contact us.
We want you to get the most out of your drum, so all drums come with a Tuning & Care Guide. Your drum comes tuned and ready to play. Beware of tuning too much too soon – this is the most common cause of premature breakage. Each skin has a natural elasticity which is developed through playing in – you’ll get the best sound and life-span out of your skin with proper care, tuning and patience.
What Isn’t Covered
What is not covered under warranty? Breakage caused by irresponsible use or accidental damage caused by the customer (like an axe through the hide or dropping from height).
We reserve the right of discretion when assessing the condition of returned drums.
The African Drumming Guarantee
Drumming is our passion. We value the drums we craft and the customers who buy them – it’s what our business is centred around.
Beyond our warranty, we’re only happy when you’re happy. If there is anything amiss with your drum then we are only a call or an email away.
We can always make it right!